our terms of business with you in mind

our terms of business with you in mind

terms and conditions

Our Terms and Conditions describe our terms of business here at The Levant Clinic. It tells you about your rights and how the law protects you.

Read in full surgical procedures

Read in full consultations, treatments and non-surgical procedures

Read in full website terms of use

arrival

Plastic surgeon consultations

Please arrive 15 minutes in advance of your appointment. This allows you time to check in and complete any necessary paperwork. While we try our best to accommodate late arrivals, they may result in a briefer consultation, needing to book a second consultation, rescheduling, or cancelling the appointment.

Surgical procedures

We’ll let you know your admission time the week leading up to your procedure.

Non-surgical procedures

We’ll ask you to arrive 15-30 minutes before your scheduled procedure, depending in the nature of your treatment.

cancellations

If you are unable to attend your consultation, please can you inform us at least 48 weekday hours in advance of your appointment to avoid a cancellation fee and help us to maintain the highest level of service to all of our clients.

Full details of our cancellation requirements can be found in our Terms and Conditions.

complaints

We have a caring, passionate and expert team to guide you and give you a genuinely personal service. If however, you have a concern with any matter in relation to your treatment at The Levant Clinic, you are entitled to make a complaint, either in person, by telephone or in writing.

Read in full: complaints and feedback policy and procedure

feedback

We aim to provide the highest level of service to our clients. Your feedback helps us optimise our patient experiences. By understanding what worked well and what didn’t, we can make improvements to our services.

You can:

call us or speak to one of our team in person

contact us via email: info@thelevantclinic.co.uk

contact us through our website link: website contact link

complete our client feedback form and email it to us

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